Last Updated: 2026/02/25
Welcome to PEZRI's official online store. Please read the following Terms and Conditions ("Terms") carefully before using our Website and placing any orders.
IMPORTANT: BY CLICKING "I AGREE," "SIGN UP," "REGISTER," "LOG IN," OR ANY SIMILAR BUTTON ON THE WEBSITE, REGISTERING AN ACCOUNT, PLACING AN ORDER, MAKING PAYMENT, OR OTHERWISE ACCESSING OR USING ANY SERVICES PROVIDED ON THIS WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. If you do not agree to these Terms, you must immediately cease all use of the Website and refrain from placing any order.
PEZRI reserves the right to amend these Terms at any time, in its sole discretion, by posting such amendments on the Website without prior or separate notice. Any changes shall be effective immediately upon posting. Your continued use of the Website or any part thereof after any amendment is posted shall constitute your acceptance of the revised Terms. If you do not agree to any such amended term(s), please refrain from using this Website.
1. DEFINITIONS
In these Terms:
• "PEZRI", "we", "us", or "our" refers to Horien International Co., Ltd., a company incorporated in Taiwan with its registered address at No. 485, Sec. 1, Zhangshui Rd., Anxi Vil., Xiushui Township, Changhua County 504007, Taiwan (R.O.C.) (Registration No. 28533935).
• "Customer", "you", or "your" refers to any natural person or legal entity who accesses or uses this Website and/or purchases Products from us.
• "Website" means the official PEZRI website at www.pezribeauty.my and all related online services operated by PEZRI.
• "Products" means all cosmetic and personal care products offered for sale on the Website, including but not limited to peptide-based skincare formulations such as serums, masks, and creams.
• "Contract" means the binding agreement formed between you and PEZRI upon PEZRI's acceptance of your order in accordance with Section 5.
• "Force Majeure Event" has the meaning ascribed to it in Section 14.
• "Business Day" means any day other than:
(a) a Saturday or Sunday;
(b) a public holiday officially announced by the Directorate-General of Personnel Administration, Executive Yuan of Taiwan; and
(c) a Federal public holiday as gazetted by the Government of Malaysia, or any State public holiday in the state where the Customer is located in Malaysia.
Where there is any uncertainty as to the Customer's state of location in Malaysia, Federal public holidays of Malaysia shall apply.
• "Business Hours" means the hours from 08:30 to 17:30 Taiwan Standard Time (UTC+8) on a Business Day.
2. ELIGIBILITY
• 2.1. To place an order with PEZRI, you must be at least eighteen (18) years of age or have reached the legal age of contractual capacity pursuant to the applicable laws in your jurisdiction, whichever is higher (the "Legal Age").
• 2.2. If you are under the Legal Age, you may place an order with PEZRI only with the involvement and consent of a parent or legal guardian. By placing an order on behalf of or with the consent of a minor, such parent or legal guardian agrees to be bound by these Terms and assumes full responsibility for the minor's use of the Website.
3. ACCOUNT REGISTRATION AND SECURITY
• 3.1. You may be required to register an account using a valid email address and password in order to place orders. You are solely responsible for maintaining the confidentiality of your account credentials.
• 3.2. You must not share your username and password with any other person or third party.
• 3.3. You irrevocably authorize us to assume that any person accessing or using our Website with your username and password is either you or a person duly authorized to act on your behalf. All activities conducted through your account shall be deemed to be your own actions. You agree to indemnify and hold PEZRI harmless from and against all claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from any unauthorized use of your account, provided that such unauthorized use is not attributable to PEZRI's gross negligence or wilful misconduct.
• 3.4. If you suspect any unauthorized use of your account or any breach of security, you must notify PEZRI immediately at pezribeauty@gmail.com.
4. PROHIBITED CONDUCT
• 4.1. You must not misuse this Website. Specifically, you shall not:
(a) transmit or distribute any virus, malware, ransomware, Trojan horse, worm, logic bomb, spyware, or any other malicious code or program;
(b) post any material on the Website which is malicious, technologically harmful, defamatory, in breach of confidence, or in any way offensive or obscene;
(c) gain or attempt to gain unauthorized access to any part of the Website, its servers, or any connected systems;
(d) corrupt, destroy, or alter any data;
(e) interfere with other users' use and enjoyment of the Website;
(f) infringe upon the rights of any other person, including intellectual property rights and privacy rights;
(g) send any unsolicited advertising or promotional material; or
(h) attempt to affect the performance or functionality of any computer facilities of, or accessed through, the Website.
• 4.2. Any breach of this Section 4 shall entitle PEZRI to immediately suspend or terminate your account and access to the Website without prior notice, and to pursue all available legal remedies, including but not limited to claims for damages, injunctive relief, and recovery of all costs and expenses incurred. For the treatment of your Personal Data following account suspension or termination, please refer to Section 10.4 of the Privacy Policy.
5. ORDERS AND CONTRACT FORMATION
• 5.1. Pricing and Availability. We strive to ensure that the prices, stock availability, descriptions, and specifications of Products are reflected accurately on our Website. Notwithstanding the foregoing, prices and stock availability are subject to change without prior notice. The prices charged to you are valid only on the date on which your order is placed. Prices displayed on the Website may vary from those displayed in third parties' offline or online stores.
• 5.2. Offer to Purchase. By completing the checkout process in accordance with the methods, conditions, and procedures specified on the Website, you are making an offer to purchase the relevant Products subject to these Terms and the specific terms set forth on the relevant product page. Such offer shall not be binding upon PEZRI until accepted in accordance with Section 5.5. You warrant that all personal information provided is accurate and current. If your personal information changes, you shall immediately update such information on the Website. You may not deny the validity of an order or refuse payment on the grounds of inconsistent personal information which you have failed to update.
• 5.3. Quality and After-Sales Services. All Products you order shall be provided by PEZRI in accordance with its quality standards and warranty terms. PEZRI shall be responsible for providing quality assurances, warranty coverage, and after-sales services. PEZRI further undertakes to assist you in addressing any questions or disputes arising from your online purchases.
• 5.4. Delivery Selection. You may choose the delivery location and method for the Products you order, in accordance with the methods, conditions, and restrictions described on the respective product page and the relevant pages in the ordering process. If your ordered Products cannot be delivered after two (2) attempts and you remain uncontactable for more than three (3) Business Days, PEZRI shall be entitled to cancel the order, without prejudice to any other rights or remedies available to PEZRI, and refund payment (less reasonable administrative, return shipping, and original delivery costs already incurred).
• 5.5. Order Acknowledgement vs. Acceptance. After you complete the online ordering process, our system will automatically send you a notification via email. This notification constitutes an acknowledgement of receipt only and shall not be construed as acceptance of your offer. A binding Contract shall only be formed when PEZRI dispatches the Products or issues a Confirmation of Order, whichever occurs first. You are not required to make any payment before your order is accepted by PEZRI.
• 5.6. Right to Refuse. PEZRI reserves the right to refuse to process any order for any reason, including but not limited to stock unavailability, pricing errors, suspicion of fraud, or suspected violation of these Terms.
• 5.7. Stock Availability. All orders are subject to our confirmation according to stock availability. We reserve the right to reject any order in the event that any of the Products requested is unavailable. If we are unable to fulfil any Products in your order, we will notify you by telephone or email within a reasonable time and provide a full refund for the unavailable items.
• 5.8. Pricing Errors. If we discover an error in the price of any Products which you have ordered, we will inform you as soon as practicable and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you or do not receive your reconfirmation within five (5) Business Days from our notification attempt, the order shall be treated as cancelled. If you cancel your order prior to dispatch pursuant to this Section, and payment has already been received, you shall be entitled to a full refund of the purchase price. PEZRI shall initiate such refund within seven (7) Business Days of the cancellation, subject to the processing time of your financial institution. PEZRI shall not be liable for any interest or consequential losses arising from the refund process. We are under no obligation to fulfil any order if the price listed on the Website is incorrect, even after your order has been acknowledged by us.
• 5.9. Payment Processing. Payment is processed by third-party payment gateways. If you choose to pay by credit card, entering your credit card information online is solely for the purpose of verifying the validity of your credit card and obtaining transaction authorization from the issuing institution. This does not constitute confirmation of payment, completion of the transaction, or establishment of any Contract until the transaction is authorized and the order accepted by PEZRI.
• 5.10. Instalment Payments. If available, instalment payment services are provided solely by your credit card issuing institution. The debtor-creditor relationship in respect of instalment payments exists solely between you and your credit card issuing institution. Unless otherwise stated on the relevant webpage, matters including applicable interest rates, calculation methods, credit insurance, guarantor arrangements, and related terms shall be governed by the agreement between you and your credit card issuing institution. You are advised to carefully review such agreement before using the instalment payment service. PEZRI is not a party to any credit agreement between you and your bank.
• 5.11. Refund for Cancelled Orders. If an order is cancelled by PEZRI after payment but before Contract formation, you shall be entitled to a full refund of all amounts paid. PEZRI shall initiate the refund process within seven (7) Business Days of the cancellation. The actual credit to your account shall be subject to the processing time of your financial institution. PEZRI shall not be liable for any loss, damage, cost, expense, or interest that you or any person may incur as a result of any delay in your financial institution processing the said refund. For the avoidance of doubt, any administrative fee that may be charged by PEZRI for processing data access requests under the Privacy Policy shall be separate from, and shall not be set off against, any refund payable under these Terms.
• 5.12. Product Images. All pictures and images of the Products displayed on the Website are for illustration purposes only. Actual Products may vary in appearance, including variations in packaging design, colour rendering, and label layout.
• 5.13. Third-Party Sellers. In principle, your purchases on the Website are made directly from PEZRI. However, certain products or services displayed on the Website may be offered by third parties. In such cases, any contract for the purchase of such products or services shall be formed directly between you and the relevant third party. PEZRI acts solely as an intermediary platform and shall not be a party to, nor assume any liability under, such contract. The relevant third party shall be solely responsible for the fulfilment of orders, product quality, warranties, and after-sales services. PEZRI shall clearly identify third-party products on the relevant product pages. For the purpose of facilitating the formation and performance of such contracts, you acknowledge and consent to PEZRI sharing your relevant Personal Data (including but not limited to your name, delivery address, and contact details) with the relevant third-party seller, in accordance with our Privacy Policy.
6. DELIVERY
• 6.1. Withholding Delivery. We reserve the right to withhold or delay delivery if we have reasonable grounds to believe that your credit status, personal details, or payment information may be inaccurate, fraudulent, or otherwise unsatisfactory.
• 6.2. Method. We will deliver the Products to the delivery address specified by you in the order form. Your order will be delivered via a courier service appointed by us.
• 6.3. Estimated Timelines. Delivery dates are estimates only and shall not be guaranteed. Subject to the foregoing and to the extent permitted by applicable law, PEZRI shall not be liable to you for any losses, liabilities, costs, damages, charges, or expenses arising out of late delivery.
7. CANCELLATION
• 7.1. Cancellation by PEZRI. We may cancel an order if the Product ordered is not available or for any other valid reason under these Terms. We will notify you if this is the case and refund any payments made. Refund will be credited to the customer's original payment method, subject to the processing time required by your financial institution.
• 7.2. Cancellation by You. You may not cancel an order after a Confirmation of Order has been issued, except where required by applicable consumer protection laws.
8. RETURNS AND REFUNDS
• 8.1. Inspection. You must examine the Products immediately upon receipt for any deficiencies and/or damages. Any claims for defects or damages must be reported to our Customer Service via email at pezribeauty@gmail.com within seven (7) calendar days from the date of collection or delivery; otherwise, PEZRI reserves the right to refuse your claim.
• 8.2. Return Process. For any Product that is found to be defective and/or damaged upon your inspection, you may return the defective Product(s) to us. You must present a valid receipt or proof of purchase for us to process your return.
• 8.3. Eligibility. A refund or exchange shall only be arranged where:
(a) the Product is expired, defective, or damaged upon delivery;
(b) the Product delivered materially differs from the item ordered; or
(c) as otherwise required by applicable consumer protection laws.
All claims under this Section are subject to verification by PEZRI. For the avoidance of doubt, dissatisfaction with the cosmetic results or efficacy of the Products (including but not limited to perceived lack of anti-ageing effect, skin brightening, or other aesthetic outcomes) shall not constitute grounds for a return or refund, unless the Product is proven to be defective or materially non-conforming. The burden of proof regarding defectiveness or material non-conformity shall rest with the Customer, who shall provide reasonable evidence (such as photographs, medical reports, or laboratory test results) to support the claim, unless applicable consumer protection laws provide otherwise, in which case such laws shall prevail.
• 8.4. Condition of Returns. All items must be received by PEZRI in order for a customer to be eligible for a refund or replacement. You shall ensure that the Product is returned to us in the same condition as it was when received by you and is packaged properly (unless the defect renders this impossible). In the event that an item is returned to us in an unsuitable condition, we reserve the right to reject the return and to return the Product to you at your cost. If you fail to collect or accept the returned Product within fourteen (14) calendar days of PEZRI's notification, PEZRI shall be entitled to dispose of the Product without further liability to you. In such event, we shall endeavour to notify you in writing, stating the reasons for rejection, within seven (7) Business Days of receiving the returned Product.
• 8.5. Refund Amount. Refunds will be credited according to the price which you had paid at the point of ordering.
• 8.6. Non-Faulty Returns. In the event the Product returned is not faulty, we may at our discretion decide not to replace or refund you for the Product, and we may return it to you at your cost. We may also require you to pay all reasonable carriage costs, administrative fees, and servicing costs at our then-current standard fees. Such costs may be charged to your credit or debit card, or the payment method that you provided when you placed your order. To the extent permitted by applicable law, we shall not be liable to you for any losses, liabilities, costs, damages, charges, or expenses as a result.
9. DATA PROTECTION
Your use of this Website is also governed by our Privacy Policy (available at www.pezribeauty.my/en/pages/privacy), which is incorporated by reference into these Terms and forms an integral part hereof. By using this Website, you consent to the collection, use, and disclosure of your personal data in accordance with our Privacy Policy.
10. INTELLECTUAL PROPERTY
• 10.1. All content on this Website, including but not limited to text, graphics, logos, trademarks, trade names, images, photographs, software, audio and video clips, data compilations, and the compilation thereof, is the property of PEZRI or its licensors and is protected by applicable intellectual property laws, including copyright, trademark, and patent laws.
• 10.2. You may not reproduce, distribute, modify, create derivative works of, publicly display, transmit, or otherwise exploit any content from this Website without the prior written consent of PEZRI.
• 10.3. The PEZRI name, logo, and all related product and service names, design marks, and slogans are the trademarks or registered trademarks of PEZRI or its affiliates. Unauthorized use is strictly prohibited.
11. PRODUCT DISCLAIMER
• 11.1. Cosmetic Use Only. The Products offered on this Website are cosmetic and personal care products, including peptide-based skincare formulations (such as serums, masks, and creams). They are intended for external cosmetic use only and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Product efficacy descriptions (such as "anti-ageing," "firming," or "brightening") refer to cosmetic benefits achieved through topical application and do not constitute medical or therapeutic claims.
• 11.2. Professional Consultation and Limitation of Liability. You are advised to perform a patch test before first use of any new skincare product. If you have known skin allergies, sensitivities, or pre-existing dermatological conditions, you are strongly advised to consult a qualified dermatologist or healthcare professional before use. PEZRI shall not be liable for any adverse reactions, skin irritation, or other effects resulting from:
(a) improper use or application of the Products;
(b) failure to follow product instructions, warnings, or recommended usage guidelines;
(c) use contrary to professional medical or dermatological advice;
(d) individual allergic reactions or hypersensitivity to any ingredient;
(e) use of the Products in combination with other skincare products or treatments not recommended by PEZRI; or
(f) use of the Products after their indicated expiry date or period-after-opening date.
• 11.3. Informational Purposes Only. Product descriptions, ingredient lists, usage guidelines, and any efficacy claims (including references to peptide technology, anti-ageing properties, or clinical study results) provided on the Website are for general informational purposes only. They do not constitute medical, dermatological, or therapeutic advice. Individual results may vary depending on skin type, condition, and usage habits.
• 11.4. Ingredient Information. While we endeavour to ensure that all ingredient lists and product information displayed on the Website are accurate and up to date, formulations may be updated from time to time. You are advised to refer to the product packaging for the most current and complete ingredient list. In the event of any discrepancy between the ingredient information on the Website and the product packaging, the information on the product packaging shall prevail.
• 11.5. Storage and Shelf Life. You are responsible for storing Products in accordance with the storage instructions indicated on the product packaging. PEZRI shall not be liable for any deterioration in product quality or efficacy resulting from improper storage conditions, exposure to extreme temperatures, or use of Products beyond their indicated expiry or period-after-opening date.
• 11.6. Regulatory Compliance. The Products are formulated and manufactured in compliance with applicable cosmetics regulations in their country of origin. Regulatory standards and permissible ingredients may differ across jurisdictions. PEZRI makes no representation that the Products are suitable or approved for use in all jurisdictions. It is your responsibility to ensure that the Products comply with the import and usage laws of your jurisdiction before placing an order.
12. LIMITATION OF LIABILITY
• 12.1. Liability Cap. To the maximum extent permitted by applicable law, PEZRI's aggregate liability under or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total amount actually paid by you for the specific Product(s) giving rise to the claim during the one (1) month preceding the event giving rise to the liability, or the purchase price of the specific Product(s) directly giving rise to the claim, whichever is lower. In the event of multiple claims arising from separate orders, the liability cap shall apply separately to each order.
• 12.2. Exclusion of Consequential Damages. In no event shall PEZRI be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, howsoever arising, even if PEZRI has been advised of the possibility of such damages.
• 12.3. Non-Excludable Liability. Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be lawfully excluded or limited under applicable law.
13. THIRD-PARTY LINKS
• 13.1. The Website may contain links to third-party websites or resources. Such links are provided for your convenience only.
• 13.2. PEZRI has no control over, and assumes no responsibility for, the content, products, services, privacy policies, or practices of any third-party websites. Your access to and use of such third-party websites is entirely at your own risk.
• 13.3. PEZRI makes no express or implied warranties regarding the accuracy, reliability, completeness, or timeliness of any content on such third-party websites.
14. FORCE MAJEURE
• 14.1. Neither party shall be liable for any failure or delay in performing its obligations under these Terms to the extent that such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, epidemics, pandemics, war, terrorism, civil unrest, government orders or restrictions, sanctions, embargoes, strikes, lockouts, supply chain disruptions, or failures of telecommunications or power supply, shortage of raw materials, port closures, transportation disruptions, cybersecurity incidents (a "Force Majeure Event").
• 14.2. The affected party shall notify the other party in writing within five (5) Business Days of the occurrence of a Force Majeure Event, providing reasonable particulars of the event and its anticipated duration. Failure to provide timely notice shall not excuse the affected party's obligations to the extent that such failure materially prejudices the other party's ability to mitigate its losses.
• 14.3. If a Force Majeure Event continues for more than sixty (60) consecutive calendar days, either party may terminate the affected order(s) upon written notice. In such event, PEZRI shall refund all amounts paid by the Customer for the affected order(s) within fourteen (14) Business Days. Upon such refund, PEZRI shall have no further liability to the Customer in respect of the cancelled order(s).
15. GOVERNING LAW AND DISPUTE RESOLUTION
• 15.1. These Terms shall be governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of laws principles.
• 15.2. Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall be referred to and finally resolved by arbitration administered by the Asian International Arbitration Centre (AIAC) in accordance with its Rules for Arbitration in force at the time of commencement of the arbitration.
• 15.3. The arbitral tribunal shall consist of a sole arbitrator, to be appointed by the Director of the AIAC.
• 15.4. The place of arbitration shall be Kuala Lumpur, Malaysia.
• 15.5. The language of the arbitration shall be English.
• 15.6. The arbitral award shall be final and binding upon both parties. Judgment upon the award may be entered in any court having jurisdiction thereof.
• 15.7. Notwithstanding the foregoing, for claims where the total amount in dispute does not exceed RM 5,000 (or its equivalent), the parties shall first attempt to resolve the dispute through good faith negotiation within thirty (30) days. If unresolved, the dispute shall proceed to arbitration under the AIAC's expedited procedure (if available) or as otherwise agreed by the parties.
• 15.8. For the avoidance of doubt, the arbitration provisions under this Section 15 shall apply to disputes arising under or in connection with the Privacy Policy, without prejudice to any data subject's statutory right to lodge a complaint with the Department of Personal Data Protection (JPDP), Malaysia, or any other competent data protection authority.
16. DISCLAIMER OF WARRANTIES
• 16.1. By accessing and using this Website, you acknowledge and accept that the use of the Website is at your own risk. To the maximum extent permitted by applicable law, the Website and all information, materials, and content contained herein are provided on an "AS IS" and "AS AVAILABLE" basis, without any warranty of any kind, whether express, implied, or statutory, including but not limited to implied warranties of title, merchantability, fitness for a particular purpose, non-infringement, and accuracy. PEZRI expressly disclaims all such warranties.
• 16.2. PEZRI does not warrant that the Website will be uninterrupted, error-free, secure, or free from viruses or other harmful components. PEZRI assumes no responsibility and shall not be liable (to the extent permitted by applicable law) for any damage or injury arising out of any use of or access to the Website, or any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, interception of online communication, software or hardware problems (including without limitation loss of data or compatibility problems), theft, destruction, or unauthorized alteration of the Website, whether for breach of contract, tortious behaviour, negligence, or under any other cause of action.
17. GENERAL PROVISIONS
• 17.1. Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable by any court or tribunal of competent jurisdiction, such provision shall be severed and the remaining provisions shall continue in full force and effect. The invalid provision shall, to the extent possible, be replaced by a valid provision that most closely achieves the intended economic and legal effect of the original provision as intended by PEZRI.
• 17.2. No Waiver. No failure or delay by PEZRI in exercising any right, power, or remedy under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any such right, power, or remedy preclude any other or further exercise thereof or the exercise of any other right, power, or remedy. All rights and remedies of PEZRI under these Terms are cumulative and not exclusive of any other rights or remedies provided by law.
• 17.3. Entire Agreement. These Terms, together with the Privacy Policy and any specific terms displayed on the product pages, constitute the entire agreement between you and PEZRI with respect to your use of the Website and purchase of Products, and supersede all prior or contemporaneous communications, proposals, and representations, whether oral or written.
• 17.4. Assignment. PEZRI may assign, transfer, or delegate its rights and obligations under these Terms to any third party without your prior consent, provided that such third party assumes all relevant obligations hereunder. You may not assign, transfer, or delegate your rights or obligations under these Terms without the prior written consent of PEZRI.
• 17.5. Business Transfer. Unless otherwise provided by applicable law, you understand and agree that if PEZRI transfers its Website, related rights and obligations, and transactions to a third party, all related rights, obligations, transactions, and information shall also be transferred to such third party, who shall continue to provide the relevant services.
• 17.6. Governing Language. These Terms are drafted in English. In the event that these Terms are translated into any other language, the English version shall prevail in case of any inconsistency or discrepancy.
18. CONTACT US
If you have any questions, concerns, disputes, or complaints regarding our Products, delivery, returns, refunds, or any other matter arising from these Terms, please contact us at:
• Email: pezribeauty@gmail.com
• Mailing Address: No. 485, Sec. 1, Zhangshui Rd., Anxi Vil., Xiushui Township, Changhua County 504007, Taiwan (R.O.C.)
• Telephone: +886-4-7695505, ext. 365
We shall endeavour to respond to all enquiries within five (5) Business Days, unless a different response period is specified under our Privacy Policy for data protection-related requests, in which case the period stated in the Privacy Policy shall apply.